(ZEN): Contact Center / Service Desk Demand in a COVID World – Premium Partner’s Insight into Trends, Pipeline & Outlook

(ZEN): Contact Center / Service Desk Demand in a COVID World – Premium Partner’s Insight into Trends, Pipeline & Outlook

Join Coleman and our expert as we examine the impact COVID-19 has had on demand for Zendesk solutions in Q1, their expectations for Q2, and their 2H20 pipeline. We will explore the velocity of use case expansion outside of Customer Service. We will evaluate how ZEN’s offerings compare on a relative basis versus alternative on-premise and cloud offerings from competitors. Finally, our expert will discuss ZEN’s latest product releases with insight into adoption and demand trends for the Suite offering and ancillary products.

This call was hosted on April 23, 2020, under the title: “(ZEN): Contact Center / Service Desk Demand in a COVID World – Premium Partner’s Insight into Trends, Pipeline & Outlook.”

You can request a replay & transcript of the Hosted Event discussed above, or any of our Hosted Events, by emailing [email protected].

Coleman Research Group, Inc. (“Coleman” or the “Firm”) sponsors events featuring a wide range of speakers (“Guest Speakers”). The opinions, estimates, projections, and views contained in this summary are those of, and exclusively sourced from, the Guest Speakers and are not reviewed or endorsed by the Guest Speakers.  In respect of this summary, Coleman makes no representation or warranty, express or implied, is not providing investment, legal, tax, financial, or accounting advice, and accepts no liability whatsoever. Coleman retains sole discretion as it relates to accessing this information by clients and prospective clients.